Engyne CRM Privacy Policy

Last Updated: June 27, 2025

1. Introduction

Robertson Solutions, LLC dba Engyne (“Engyne,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use the Engyne CRM platform (“Engyne System”), which is powered by Lofty and integrates with various third-party tools and services.

By using the Engyne System, you consent to the data practices described herein. If you are located in the European Economic Area (EEA), United Kingdom (UK), or other regions with comprehensive data protection laws, you may have additional rights outlined below.

2. Information We Collect

a) Personal Information

We may collect information such as:

* Full name, email address, phone number, and business information

* Login credentials

* Billing and payment details

* Communications and interactions with our support team

b) Content You Upload

Includes contacts, leads, communications, calendar entries, notes, custom workflows, and integrations with third-party platforms (e.g., IDX, marketing services).

c) Automatically Collected Data

* Device and browser information

* IP address and geolocation

* Log files, timestamps, and referral URLs

* Usage patterns and click behavior

3. How We Use Your Information

* To deliver and maintain our CRM services

* To respond to support requests and send account-related notices

* To improve the platform based on user behavior and feedback

* For compliance with legal obligations

* For optional marketing or testimonials (with user consent)

4. Use of Third-Party Services & Integrations

Engyne relies on third-party services to provide a seamless CRM experience, including:

* Lofty, Inc. (CRM infrastructure)

* Payment processors (e.g., Stripe or similar)

* Marketing tools (email/SMS integrations)

* IDX and MLS providers (for real estate search and listing services)

* Analytics providers (e.g., Google Analytics)

These providers may collect or process data independently. Your use of features powered by third parties is subject to their terms and privacy policies.

5. Cookies & Tracking Technologies

Engyne uses cookies and similar technologies to:

* Authenticate users

* Personalize user experience

* Analyze usage data and trends

* Provide targeted advertising (where applicable)

You will be presented with a cookie consent banner upon your first visit to our website. You may accept or reject non-essential cookies. You can also control cookies via your browser settings.

6. Legal Bases for Processing (GDPR Compliance)

For users located in the EEA, UK, or other jurisdictions with data protection laws, we process your personal data based on:

* Your consent (e.g., for marketing communications or cookie tracking)

* The need to perform a contract (e.g., providing access to our CRM)

* Our legitimate interests (e.g., improving the platform, protecting our legal rights)

* Legal obligations (e.g., compliance with tax and accounting laws)

* You may withdraw your consent at any time.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

a) United States (Including California CCPA/CPRA)

* Right to access or delete your personal data

* Right to opt-out of the sale or sharing of personal information

* Right to correct inaccurate information

* Right to limit the use of sensitive personal data

b) European Union / United Kingdom (GDPR)

* Right to access, rectify, or erase personal data

* Right to restrict or object to processing

* Right to data portability

* Right to lodge a complaint with a supervisory authority

* Right to withdraw consent at any time

To exercise your rights, email us at [email protected] with the subject line: Privacy Rights Request. We will respond within 30 days.

8. Data Security

We use industry-standard safeguards to protect your data, including:

* TLS/SSL encryption

* Role-based access controls

* Secure hosting infrastructure

* Regular vulnerability scanning and access logging

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information:

* For the duration of your active account

* As long as necessary to fulfill the purposes described in this Policy

* To comply with legal obligations (e.g., tax, fraud prevention)

* Backup and log files may persist for a limited period after account closure.

10. International Transfers

Your personal data may be transferred to, and stored in, countries outside your own jurisdiction, including the United States. Where required by law, we ensure appropriate safeguards (such as Standard Contractual Clauses under GDPR) are in place to protect your data.

11. Children’s Privacy

Engyne is not intended for use by children under 13 (or equivalent age in your jurisdiction). We do not knowingly collect personal data from minors.

12. Policy Updates

We may update this Privacy Policy periodically. If we make material changes, we will notify you by email or in-app alerts at least 30 days before the effective date. Continued use of our services after changes go into effect indicates your acceptance.

13. Contact Us

If you have questions about this policy or wish to exercise your data rights, contact us:

Email: [email protected]

Mailing Address:

Robertson Solutions, LLC

12161 Mercado Drive, Suite 221

Venice, FL 34293